After-sales service

Reliable assistance at ever step of the lifecycle

Ensure the reliability of your measurements with expert technical support. We service all your thermal and environmental test chambers, including ESS models, SCAL thermal shock systems and WINCAL large-volume units. Our team takes care of your modular chambers as well as your vibration and temperature equipment on stands, tables or vibrating pots. We work on each specific configuration to ensure that your specifications are met, and that your simulation installations last.

A lasting relationship

Manufacturing test equipment requires meeting performance requirements. Installing the equipment, bringing it to life and adapting it over time involves establishing a long-term relationship.
Each project is considered a partnership between technical and human elements, with the process beginning well before commissioning and continuing well beyond. Our teams support customers by focusing on proximity, communication and anticipation.
From the initial exchange to operator training and from preventive maintenance to software upgrades, we are present and available throughout.

Premium service: responsiveness and efficiency for your tests

Backed by a wealth of historical experience developed to complement our Climats activities, we offer a high-performance after-sales service organization with a dynamic team of 60 people, including 50 technicians spread across France and a dedicated international team. Our teams ensure regular technical monitoring of your machines, thanks to maintenance contracts that can be adjusted according to the intensity of use.

Reactive assistance, available everywhere

Handling requests
On-site or remote troubleshooting
Rapid supply of original parts
Retrofitting and extending the performance of your equipment

Dynamic synoptics: real-time diagnostics

The Spirale Vision system provides a detailed overview of the climatic chamber’s operation, offering a dynamic, real-time visualisation. This interactive diagram enables you to monitor flows, component statuses and control parameters, facilitating the rapid identification of anomalies or deviations. Thanks to this interface, our technical teams can perform accurate preliminary diagnoses remotely.

International after-sales service

Our after-sales service covers the entire lifecycle of your environmental test chambers and ovens, whatever the brand: preventive and corrective maintenance, troubleshooting, supply of spare parts, retrofitting and performance optimization. We also offer mechanical, electrical, refrigeration and IT solutions to adapt your equipment to your specific needs. Committed to an environmentally responsible approach, we recover and treat refrigerants in compliance with current regulations, dispose of obsolete equipment, and treat used water.

A worldwide distribution network

At the heart of Climats’ development strategy, exports are supported by an intercontinental network of distributors. Trained in our technologies and committed to long-term relationships, our partners are able to provide sales and technical support for our climatic equipment throughout the world.

Your contacts

After-sales service France

Phone :

email : services.fr@weiss-technik.com

Contact by mail

After-Sales Service Export

Phone :

email: service-export.fr@weiss-technik.com

Contact by mail